Policies

Pricing Policy: Essential oil prices fluctuate due to changing growing conditions, shipping costs, demand etc. We do all we can to offer our oils at fair and reasonable prices, however prices may change at any time. We also do our best to maintain the same scent profile and qualities of our oils from batch to batch as we restock, however natural variation from different growing seasons and conditions and distillation to distillation does occur.

100 % Satisfaction Policy:  We have gone to great lengths to provide our customers with excellent, high quality products. We believe 100 % in our essential oils, blends, hydrosols and every other product we offer in our online store. However, we are aware that everyone’s nose and experience is different. What we believe to be an excellent quality essential oil may not spark the same experience for you. We encourage you to purchase samples of the essential oils so you can have a first hand experience of the quality of our oils.

Returns: If you are not satisfied with your purchase please call (360) 331-5226 or email us info@ancientwaysbotanicals.com within 30 days of purchase to arrange a return. You will be issued a RMA number that must be included with your return. Please write the RMA on the shipping package next to the address and on a note inside the box explaining the reason for the return. AWB does not cover the cost of return shipping. Samples can not be returned.

Order Processing: Ancient Ways Botanicals makes every effort to ship your order the same day it is placed if the order is received before 10AM Pacific time.

Shipping: All shipping is via US Postal Service. Please use the shipping address where you receive your postal service mail. Packages shipped Priority and Express include delivery confirmation. ONLY Express Mail includes en-route package status at www.usps.com ~ all other services provide delivery/signature confirmation upon package delivery.

 

Domestic Classes of Mail Estimated Delivery Time

Class of Mail

Estimated Delivery Time

Tracking

Guaranteed
(money back if not on time)

Express Mail® service (PO to Addressee) Items are delivered to the addressee (recipient) by noon or 3:00 p.m. the next day, or noon or 3:00 p.m. the second day. Yes Yes
Express Mail® (PO to PO Hold for pickup) Items are available for collection by the recipient by 10:00 a.m. the next day or second day (or next day or second day that the destination Post Office is open for retail business). Yes Yes
Priority Mail® service / Priority Mail Flat Rate Typically two to three days to most locations in the US. This is not a guaranteed service. No No
FirstClass Mail® Estimated delivery time is two to three days. No No
Parcel Post® Typically 2 – 9 days in the 48 contiguous states for most origins / destinations. Specific time standards may be available when postage is calculated.Estimated delivery time between Alaska / Hawaii / Puerto Rico and the contiguous 48 states is calculated by entering the origin and destination information into the Postage Price Calculatorlocated in USPS.com.Estimated delivery time within Alaska / Hawaii / Puerto Rico addresses is calculated by entering the origin and destination information into the Postage Price Calculator located in USPS.com . No No

 

 

Privacy:  Ancient Ways Botanicals, LLC is committed to protecting your privacy. This Statement of Privacy applies to Ancient Ways Botanicals, LLC Web site and governs data collection and usage at all Ancient Ways Botanicals, LLC sites and services; it does not apply to other online or offline sites, products or services. Please read the Ancient Ways Botanicals, LLC Statement of Privacy. Ancient Ways Botanicals, LLC is a general audience web site, intended for users of all ages. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.

 Collection of your Personal Information

As an E-commerce Web site, Ancient Ways Botanicals, LLC collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by Ancient Ways Botanicals, LLC is used for the purpose of billing and shipping your online purchases.

Ancient Ways Botanicals, LLC encourages you to review the privacy statements of Web sites you choose to link to from Ancient Ways Botanicals, LLC so that you can understand how those Web sites collect, use and share your information. We are not responsible for the privacy statements or other content on Web sites outside of the Ancient Ways Botanicals, LLC Web site.

Use of your Personal Information

Ancient Ways Botanicals, LLC and its operational service partners collect and use your personal information to process product orders and deliver the products requested. It is possible that Ancient Ways Botanicals, LLC may also use personal information to inform you of other products or services available from Ancient Ways Botanicals, LLC and its affiliates. Ancient Ways Botanicals, LLC may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Ancient Ways Botanicals, LLC does not sell, rent or lease its customer lists to third parties. Ancient Ways Botanicals, LLC may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.

We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, performing statistical analysis of our services or marketing analysis. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.

Ancient Ways Botanicals, LLC does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Ancient Ways Botanicals, LLC may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Ancient Ways Botanicals, LLC or the site; (b) protect and defend the rights or property of Ancient Ways Botanicals, LLC, including its Web site; or (c) act under exigent circumstances to protect the personal safety of users of Ancient Ways Botanicals, LLC or the public.

Personal information collected on this site may be stored and processed in the United States or any other country in which Ancient Ways Botanicals, LLC or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. Ancient Ways Botanicals, LLC abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

 Control your Personal Information

Ancient Ways Botanicals, LLC offers its customers choices for the collection, use and sharing of personal information. You may notify us of your preferences by emailing [info@ ancientwaysbotanicals.com]. Please be sure to provide complete account information so we can identify you in our records.

You may also stop the delivery of future promotional e-mail from Ancient Ways Botanicals, LLC by responding directly to any email you receive with a request to remove you from the mailing list.

Security of your Personal Information

Ancient Ways Botanicals, LLC is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we use a secure payment gateway so your information is protected.

Changes to this Statement

Ancient Ways Botanicals, LLC will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how Ancient Ways Botanicals, LLC will use your personal information, Ancient Ways Botanicals, LLC will prominently post such changes prior to implementing the change. Ancient Ways Botanicals, LLC encourages you to periodically review this Statement to be informed of how Ancient Ways Botanicals, LLC is protecting your information.